BHMH Named 2016 Top 20 Critical Access Hospital for Patient Experience

Release Date: 10/27/2016

Blue Hill Memorial Hospital (BHMH) is well known for providing quality, patient-centric care. In September, the Critical Access Hospital (CAH) received national attention for its best-in-class ratings in patient satisfaction scoring in the top 1.5% of the over 1,330 CAHs nationwide. BHMH’s Chief Medical Officer, Michael Murnik, MD accepted the award during the National Rural Health Association’s (NRHA) conference in Kansas City, MO. Murnik says, “I think what sets BHMH apart is a universal commitment among all of our team members. Housekeeping, kitchen, and administrative staff along with providers, nurses, and medical assistants all work together to provide the best possible care, every day, for every one of our patients (who just happen to be friends, family, and neighbors).” BHMH President, John Ronan, FACHE was delighted by this recognition. “This award,” Ronan says, “is a validation of the hard work and commitment to our patients shown by all BHMH employees. Feedback from our patients is crucial to our success and I’m pleased to see how positive the feedback has been.” BHMH has most recently been awarded the 2016 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Best Performer – Small Hospital – Cleanliness Award by Avatar Solutions and December, 2015 marked the third year in a row The Leapfrog Group named BHMH to its annual list of Top Hospitals. NRHA is a nonprofit organization working to improve the health and wellbeing of rural Americans and providing leadership on rural health issues through advocacy, communications, education and research. The data used to select winners includes Center for Medicare and Medicaid Services’ (CMS) (HCAHPS) scores which measure patient satisfaction during a hospital stay. BHMH is a 25-bed Critical Access Hospital that serves a population of approximately 35,000 people and is a member of EMHS.

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